1. Overview
This Refund Policy explains how Mehor handles cancellations, refunds, partial refunds, disputes, chargebacks, delivered files, add-ons, services, and custom offers.
Mehor is a marketplace for ready-to-launch websites, mobile apps, software assets, related services, buyer requests, and seller-created custom offers. Refund outcomes depend on the order status, written order details, delivery evidence, platform records, payment status, and the conduct of both parties.
This policy is part of Mehor’s Terms of Service. If there is a conflict between a message and the accepted order details, the accepted listing, service, custom offer, and order record control the refund review.
2. Before placing an order
Buyers are responsible for reviewing the title, description, price, included items, excluded items, delivery method, delivery timing, support window, add-ons, seller information, demo links, screenshots, technology stack, and any third-party requirements before ordering.
Buyers should message the seller before checkout if any part of the listing, service, custom offer, setup, license, support, repository access, ZIP delivery, or scope is unclear.
A buyer request is not a purchase. A transaction becomes an order only when a buyer accepts and pays for a listing, service, or seller-created custom offer through Mehor.
3. Digital product refund rule
Because Mehor orders often involve digital files, repository access, software assets, and custom delivery, digital products are generally not refundable after buyer approval, order completion, expiration of the applicable review window, or release/finalization of the order, except where required by law or decided through Mehor’s dispute process.
Access to ZIP files, repository invites, source code, project files, documentation, or delivered custom work may reduce or eliminate refund eligibility if the seller delivered what was promised and the order has been finalized.
4. Active orders and disputes
Each order has one dispute process. The buyer may open or reopen that dispute while the order is active and not finalized.
An order is no longer active once it has been completed, canceled, fully refunded, partially refunded, or otherwise finalized through the platform workflow. Once finalized, the dispute process for that order closes.
Buyers should use the dispute process when they believe the seller is not meeting the promised expectations while the order is in progress, when delivery is missing, when access is not provided, or when the delivered work materially differs from the accepted order details.
Mehor may review listing details, accepted custom offers, messages, delivery files, repository access, screenshots, uploaded evidence, add-ons, payment status, timestamps, and platform records before making a dispute decision.
5. When refunds may be considered
Mehor may consider a refund when the seller does not deliver, delivery is inaccessible, repository access is not provided when promised, important included files are missing, the delivered product is materially different from the listing or accepted offer, or the seller fails to provide a purchased add-on or service.
Mehor may also consider a refund for duplicate charges, unauthorized payment activity, evidence of fraud, materially misleading listing information, or other issues Mehor determines justify cancellation, refund, or partial refund under the platform workflow.
Refund approval is not automatic. Mehor may decide outcomes in its sole reasonable discretion based on the order details, user conduct, evidence provided, and platform records.
6. Non-refundable situations
Mehor may deny a refund when the seller delivered what was described, the buyer approved the order, the order was completed or finalized, the buyer missed an applicable review window, or the issue concerns work not included in the accepted listing, service, custom offer, or order details.
Refunds are generally not available because a buyer changed their mind, no longer needs the project, expected something not promised, lacks technical knowledge, wants a different business idea, found a cheaper option elsewhere, failed to review the order details, or modified, misused, broke, or lost access to delivered files after delivery.
Mehor may also deny refunds connected to unsupported third-party changes, outside-platform agreements, attempts to bypass Mehor, abusive behavior, false claims, chargeback abuse, or claims not supported by order evidence.
7. Cancellations
Orders may be canceled when the seller fails to deliver, the parties reach a platform-approved resolution, Mehor detects fraud or payment risk, or Mehor determines cancellation is necessary under the Terms, this Refund Policy, or marketplace protection workflows.
If an order is canceled before meaningful delivery, file transfer, repository access, custom work, or agreed service activity begins, Mehor may approve a refund according to the order status and payment provider limitations.
If the seller has already delivered meaningful work, files, repository access, add-ons, services, or custom work, Mehor may deny cancellation, approve a partial refund, or take another reasonable action depending on the evidence.
8. Partial refunds
Partial refunds may be used when part of an order was delivered correctly but another part was missing, incomplete, delayed, inaccessible, or materially inconsistent with the accepted order details.
Partial refund amounts may depend on the base project price, add-ons, service scope, delivery status, support commitments, evidence provided, and the value of the portion that was properly delivered.
Mehor uses whole-dollar amounts for marketplace amounts, including refunds and partial refunds. Decimal amounts may be rounded to the nearest whole dollar, with amounts above 50 cents rounded up and amounts of 50 cents or less rounded down.
A partial refund finalizes the order unless Mehor expressly states otherwise. Once a partial refund finalizes an order, the dispute process for that order closes.
9. Add-ons, services, and custom offers
Add-ons, services, and custom offers must clearly describe the scope, price, delivery time, included work, excluded work, delivery type, support expectations, revisions if any, files, repository access, and limitations.
Refunds for add-ons, services, or custom offers may depend on whether the seller completed the agreed work, whether the delivered result matched the accepted written scope, whether the buyer received the promised access or files, and whether the order remains active.
Promises or assumptions that are not included in the accepted offer, listing, service, or order details may not be considered part of the refundable scope.
10. Fees and payment processing
Mehor fees are generally non-refundable unless required by law or expressly decided by Mehor in a specific case.
The service fee applies to use of the marketplace, checkout, order workflow, and platform protection process. The platform fee applies according to the seller payout/completion workflow.
Fees and other payment-related amounts may be calculated and stored as whole-dollar amounts under Mehor’s whole-dollar rounding rule.
Stripe or other payment processing fees are not charged as a separate Mehor fee to buyers or sellers. Mehor absorbs those payment processing fees from platform revenue unless a different requirement is shown at checkout, required by law, or required by the payment provider.
Approved refunds may be limited by payment provider rules, payment status, card network rules, bank timing, currency conversion, failed refund routes, chargeback status, or other processing restrictions outside Mehor’s control.
11. Chargebacks and payment disputes
Buyers should use Mehor’s dispute process first when an issue can be handled through the platform. This helps Mehor review order records, delivery evidence, messages, files, and seller activity before a payment dispute is filed externally.
Mehor may respond to chargebacks, bank disputes, card disputes, or payment provider investigations using platform evidence, including order details, accepted offers, delivery proof, messages, dispute notes, timestamps, and account activity.
False, abusive, duplicate, or bad-faith chargebacks may result in account restriction, loss of platform access, cancellation of marketplace protection, and other action permitted by the Terms.
12. Outside-platform transactions
Transactions, payments, files, repository access, promises, support, refunds, or disputes handled outside Mehor are not covered by this Refund Policy or Mehor’s marketplace protection workflows.
If users move a transaction outside Mehor, Mehor is not responsible for failed delivery, scams, payment issues, refund requests, chargebacks, missing files, broken promises, or disagreements connected to that outside-platform arrangement.
13. Refund timing
If Mehor approves a refund, the time it takes to appear may depend on Stripe or another payment provider, the payment method, bank, card network, currency conversion, account status, and processing rules.
Mehor does not control all payment provider timelines, failed refund routes, bank delays, card network decisions, or third-party processing restrictions.
14. Changes to this policy
Mehor may update this Refund Policy as marketplace workflows, payment providers, protection rules, order flows, dispute processes, or legal requirements change.
The version shown on this page applies according to the date displayed and the applicable order terms. Continued use of Mehor after an update means the updated Refund Policy applies going forward.
15. Contact
If you have questions about this Refund Policy, contact Mehor Support at support@mehor.com.