What seller protection helps with
When the buyer places an order, the product scope, price, delivery method, support period, selected add-ons, and other listing details are saved with it. Later listing edits do not change what that buyer purchased.
The order records ZIP uploads or GitHub ownership-transfer steps, the required README or setup guide, completed add-ons, and relevant dates. Sellers should deliver and communicate through these tools.
After the required delivery is complete, the buyer receives a defined period to inspect it, request the available additional review time, approve the order, or report a covered problem.
A buyer complaint does not replace the saved agreement. Mehor can consider the listing snapshot, messages, delivery activity, files, deadlines, add-ons, and evidence from both sides when reviewing the issue.
The saved support period begins when the order is completed and defines the seller’s covered obligations. Eligible earnings follow the order outcome and payout status; disputes or refunds can affect the amount released.
What sellers should do
List only completed, functional products that you own and have the right to transfer to one buyer.
Keep every active listing accurate, including its images, technology, limitations, third-party requirements, scope, price, and delivery method.
State clearly what is included, what is excluded, what each add-on provides, and how long delivery will take.
Deliver the exact product, documentation, access, and purchased add-ons recorded in the order before their deadlines.
Keep important communication and delivery activity inside Mehor.
Respond during the buyer review period and provide relevant evidence if a dispute is opened.
Provide covered support for the saved period and keep payout information current in My Profile.
What seller protection does not cover
Misleading, incomplete, outdated, copied, or unauthorized listings.
A delivery that is missing promised files, access, documentation, add-ons, or essential functionality.
Important promises or delivery activity kept outside Mehor and unsupported by the order record.
Missed deadlines, ignored buyer questions, or failure to respond to a dispute or support obligation.
Losses caused by violating Mehor policies, bypassing checkout, reselling a product, or attempting to transfer work the seller does not control.
How seller protection works during a dispute
When a buyer opens a dispute, the order is paused while the issue is reviewed. The seller should answer the specific claim, point to the saved scope, and provide concise evidence showing what was delivered and when.
The seller can see the buyer’s reason, explanation, and any evidence attached to the dispute.
The saved scope, messages, delivery records, files, add-ons, deadlines, and ownership-transfer activity can be considered.
The seller explains how the delivery matches the order or acknowledges the issue and supplies useful supporting information.
The order may be completed, canceled with a full subtotal refund, or resolved with a partial subtotal refund based on the available record.
Create an accurate listing for a product that is ready to transfer.
Define the scope, delivery method, documentation, add-ons, and support promise before a buyer places an order.