Buyer Protection Policy

Every Mehor order is tied to the listing details and your order record. This creates a clear reference for what you’re buying, what the seller must deliver, and how review and resolution work if something doesn’t match.

• Listing defines scope → included items, exclusions, delivery method, and support terms.
• Order record documents → what was purchased, when it was delivered, and the review timeline.
• Review happens before finalization → you can confirm the delivery matches the listing.
• If something is missing or materially different, you can open a dispute from the order before accepting.

• The delivery must match what the listing promises — including features, assets, and any “included / not included” terms.
• Sellers must provide the project files in the stated format (repository access or a downloadable package), plus any required assets included in the listing.
• Setup documentation is expected when relevant (installation steps, environment variables, prerequisites, and basic run instructions).
• If the listing includes credentials or configuration guidance (for example: API setup instructions), it must be provided clearly and safely.
• The support window covers reasonable questions and fixes related to the delivered scope — not new custom features unless the listing explicitly includes them.

After delivery, review the project against the listing and confirm you received the required files and documentation. If everything matches the promised scope, accept delivery to finalize the order.

If the delivery is missing required items, does not match the listing, or was not delivered within the expected timeline, you can open a dispute from your order page. We review the order record and ask both sides for evidence such as messages, files, and delivery notes before determining an outcome.

• Full refund
• Partial refund (when some deliverables are accepted)
• Finalize payout to the seller
• Split outcome (rare, case-based)

Refund decisions are based on the listing scope and what was delivered. Full refunds may apply when delivery is not provided or is materially incomplete. Partial refunds may apply when part of the scope is delivered and accepted.

• Requests for new features or changes not included in the listing scope.
• Business outcomes such as profitability, revenue, user growth, or market performance.
• Problems caused by the buyer’s hosting, accounts, third-party services, or changes made after delivery.
• Extensive customization, rebuilding, or long-term maintenance outside the listing’s stated support terms.